Munich, Germany -- Userlane announced its intention to establish a strategic partnership with CereCore International, a global healthcare IT services provider, to help healthcare organisations realise measurable value from Electronic Health Record (EHR) and Electronic Patient Record (EPR) platforms and other strategic clinical systems through faster adoption, consistent workflow execution, and improved data quality across international healthcare markets.
The collaboration would support healthcare organisations implementing large-scale EHR and EPR programmes by embedding real-time, contextual guidance directly into clinical and administrative workflows. By combining CereCore International’s expertise in healthcare IT advisory, implementation, and managed services with Userlane’s in-application digital adoption technology, the partnership aims to ensure consistent workflow execution at the point of care, reduce variation across sites and roles, and maximise the return on healthcare IT investments.
EHR and EPR programmes are among the most complex transformation initiatives in healthcare. While significant investment is made in system configuration and deployment, the challenge is no longer go-live, it is consistent, effective use at the point of care. Many organisations continue to face workflow variation by site, role and individual, underuse of advanced functionality, and persistent training and support demand long after implementation.
Userlane addresses these challenges by delivering in-application, step-by-step guidance embedded directly into live workflows. Contextual prompts and validation help reduce error, rework and operational risk, supporting safer, more consistent care delivery and more reliable clinical data. This enables healthcare professionals to complete tasks correctly, consistently and efficiently, improving data quality while minimising disruption to patient care and reducing reliance on traditional training programmes.
“We see a significant opportunity to work alongside CereCore International to strengthen EHR, EPR and clinical system programmes beyond go-live,” said Rob King, CRO at Userlane. “Transformation is not just about deployment, it’s about sustained adoption, consistent and compliant system use, high-quality data capture, and measurable clinical and operational impact. Together, we aim to help healthcare providers accelerate onboarding, reduce support burdens, and achieve faster time-to-value.”
Through the partnership, healthcare customers could benefit from outcomes in four areas:
Daniel Eyre, VP Business Development at CereCore International commented:
“Healthcare providers globally are under increasing pressure to ensure their digital investments translate into tangible clinical and operational outcomes. Ensuring consistent adoption, compliant workflow execution and reliable data capture is critical to that success. We look forward to exploring how collaboration with Userlane could strengthen the impact of our EHR and EPR services internationally.”
The companies will work on opportunities across key international markets where large-scale EHR and EPR transformation programmes are underway, with a shared focus on enabling safer, more efficient, and sustainable digital healthcare environments.
Further updates regarding the formalisation of the partnership will be announced in due course.
Userlane is a leading provider of Digital Adoption Platforms that helps organisations maximise the value of their software investments. Userlane overlays live enterprise applications with step-by-step guidance, embedded help, and adoption analytics to support consistent use, improve data quality, strengthen compliance, and accelerate value realisation. For more information, visit www.userlane.com.
CereCore International provides healthcare IT services and advisory support to organisations worldwide. With deep expertise in EHR and EPR implementation, optimisation, and managed services, CereCore International partners with healthcare providers to deliver sustainable, high-performing digital environments.