By Bob Gronberg | Dec 12, 2019
As the saying goes, you only get one chance to make a first impression. This applies to the go-live of an Electronic Health Record (EHR) system as well. The first two weeks post go-live will set the benchmark for provider satisfaction with the new EHR. This is especially true when bringing Ambulatory modules live as the provider users will often be in multiple locations, have varying hours of operations, and may have large disparities in workload from clinic to clinic.
One of the most effective ways to drive provider engagement and adoption is providing “At the Elbow”, (ATE) support. During the first impression stage, ATE provides positive, individualized and timely assistance to this very visible user group. Below we’ll outline several key considerations when planning go-live support for your providers.
A successful EHR go-live is critical to maintaining a high-level of quality patient care for all organizations. Keeping providers top of mind when planning go-live support will go a long way to allowing them to focus on patients, their care, and minimize any disruption related to utilizing a new EHR.
Sr. Director, MEDITECH Professional Services, CereCore
Sr. Director, MEDITECH Professional Services, CereCore
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